Confusing Road Name Kills

ambulance and fire engine

Ambulance and fire engine could not arrive in time seems to be the common reason for failure to save life and properties. After some finger-pointing exercise, all seemed forgotten until the next ‘episode’ of ‘not arriving in-time’.

Why the failure to arrive in time? Is it the traffic jam or the driver not familiar with the caller’s area/region that caused the failure? If it is just mere human factor then a better training in getting familiar with the towns and cities would prevent the next failure.

But what if it is the ever-changing road name that causes the failure and delay in saving life and properties? Take the road in front of my house, it was called Ulu Old Oya Road since the beginning of the road and a few years ago it was renamed Old Oya Road and recently some smart person tried to change it to Jalan Oya Lama. Are they the same to drivers of fire engine and ambulance? No, if I am the driver I will tend to treat them as different road; worse still residents in the area still use the Old Oya Road or Ulu Old Oya Road as their address when calling fire engine or ambulance. But at one end of the road named Old Oya Road (from town) and at the other end of the road it was named Jalan Oya Lama (from hospital side). That is why when I called ambulance to bring my sick wife to hospital, the ambulance never come until she was dead in my arms.

Should we all learn from my case and stop playing with road name changing game for the sake of life and properties and not politics?

What I don’t like about AirAsia website?

AirAsia Website Problem

AirAsia blindsided by fares issue

I find the following two items the worse problems online booking customers would face:
1) Insurance fee included first and you have to ‘cancel’ it to exclude it in the price.
2) Seat selection fee of RM30 (for HOT seat and RM 6 for normal seat allocation) included instead of having default selection of free system allocation of seat.

If you are in a hurry, you are forced to get confused and mistakenly allowing these two items to be included in the price. May be it is the intention of the website?

Why using the ‘cancel’ instead of straight forward something like this:
You need to buy traveling insurance? [Yes] [No]
Let people decide for themselves please, don’t intentionally force them to have insurance though it could mean coverage for any untoward incident.

Killing The Goose To Get Golden Eggs?

AirAsia defies bullying from airport authority

Golden eggs

It is a surprise to Malaysian that Malaysian Government could allow an increase of 28% on airport tax making traveling by air more expensive. What is the reason behind such approval? International Petrol price increase? But it has nothing to do with petrol as it is just to manage airport administration why need such a big increase in airport tax?

Is it someone wanted to see a huge profit margin in the year end Profit and Loss account? Or is it due to poor management that causes the loss and therefore need to increase revenue to cover the loss? The increase of flights by airasia and any other airline will increase their revenue. Why now killing the Goose just to get the golden eggs?

Need broad band service?
Where to upload pictures?
Where to check email?
Where to print my documents?
Where to log in facebook?
Where to do google talk, yahoo messenger or windows live?
Where to surf online?
Where to book ticket online
Where to fax?

Visit the One-Stop Service Centre in Sibu:

TEL: 084-347087

AirAsia is no longer user friendly

Airasia not friendly

(On 7th July 2011 evening at about 9:10pm) My wife made a booking for my son Sibu-KL trip and got double booking error. Credit Card company confirmed approval code given and I tried to locate AirAsia telephone to verify with them but found none except premium phone call number 600859999 at RM2 per minute and they would start operation from 7am-7pm only.

So should I made another transaction or wait for tomorrow to book more expensive ticket if booking rejected?

What kind of service it is given us???

My friend commented “All they care is to fill their pockets,all those low fares are just marketing gimmicks.They are never user friendly,not that i know when……………..?????​??.”

(8th July 2011) This morning made the RM2 per min rate call to AirAsia and they let you listen to their advertisement and charge you RM2 (actually RM1.95) per minute before they answer your phone. By the time I finished my talking to them I think it was more than RM10 charges on phone bill!!

I checked their website before calling them and noticed they had removed the link to check your booking. A word of advice, you better registered as an account holder of all the online air ticket booking so that after your login and make your booking you can log in with your id and password to verify your booking.

Should someone write to AirAsia boss to complain about RM2 per min rate charges? Actually quite a lot of KL companies are now NOT providing telekom telephone number, for example DIGI. Trying to look for Sibu DIGI office number you will find none they disconnect it. Looking for one at their website will find just one KL number for all branches!!!

Back to AirAsia matter, I managed to talk to the AirAsia girl on phone she completed the transaction (though credit card approval code already issued) and issued the booking number to me. You know how they do it A … for asia, B .. for Berma, C … for China that eats into my shallow pocket …. LOL

I asked her to send itinerary to my email and again I have to do the same way to her. Y .. for yellow , C …. for China and etc etc. May be the telephone bill will be more than RM20? Who said ‘now everyone can fly?’ It is just too expensive to make a decent booking with airasia. May be someone could forward this Blog link to AirAsia Boss? I wonder whether he would jump seeing this posting?