Telecom Malaysia, our patience is running thin

Snail Speed

A FB friend commented: “Telecom Malaysia, our patience is running thin. You are running the monopoly business in running internet line.”

While another FB friend commented: “U could do what Namewee did to TNB” “You are asking Ray to point his ‘middle’ finger?” I asked him as a joke.

I made so many complaints on the streamyx I gave up hope that they would improve at all! I opt for SDSL paying discounted rate of about RM432 per month for 1.5M both up and down load speed. BUT they gave very very unstable and poor speed. Not worth to pay the RM432 per month!

Another FB friend commented: “True indeed..our local telco n its subsidaries r not up 2 d mark..too complacent n arrogent at times!!” It shows that the dissatisfaction is quite an issue.

One of my friends said when he complained too much they asked him to terminate streamyx if not happy. This is called customer service! Another time when got problem I complained and when the telecom girl knew I have the streamyx shared in a network. She said streamyx cant support network. I told her that was new to me becos I had it connected in network for more than 5 years and working all this while! It shows their technical team members are too green to do the job.

Still remember when your streamyx dead on you and you called for help? They asked you one by one from their checklist, Have you done this and that ? Worse still when there is no streamyx signal and you call 100 for help and they knew it is new streamyx line they said it is still under installer warranty! Installer just activate streamyx not for ensuring streamyx signal connection, it is the job of telekom technical personnel.

The above are ‘quality service’ that we all received from the ‘almighty’ Telekom Malaysia. I know, I know ….. some of you want to shout …. Malaysia Boleh! Ok …. go ahead!

Another FB friend said: “well, d mighty gets mightier…at d expense of d rakyat..wat can we do..many people tried..but…. Talk abt d call centre..after pressing button after button…lastly..u hear d sweet voice “Sorry..all our operators r engaged now!”..pls waitttttttt………..fore​ver.”

For situation like that you can email them and you can use angry ‘word’ in email too ….


Out of Service

Did you ever come across Cash Deposit machines occupied by the same group of people with a stack of RM100 or RM50 (about 6″ high) and taking their sweet time depositing into cash deposit machine? Would you wait for your turn or quit?

As for me, I didn’t waste my time I give up and went home as they occupied all cash deposit machine with so much money it will take a very very long time especially when machines keep on rejecting cash and they keep on trying to deposit them!!

I find it quite silly for bank to treat its customers like this. All cash deposit in cash deposit machine, kind of telling you “I don’t want to see your face; please get lost!’ Now in overseas some country have put back traditional human-touch services. here they treat your account a number.

A friend reckoned: “this group of people are using hundreds and thousands of bumiputera names to apply for new shares – Initial Public Offers (IPO) to make their living. 1 bumiputra name can earn them RM1000 easily when the new shares are listed. that is why you kept seeing them…..”

According to her: “recently, they make a lot by applying to two newly listed companies in Bursa Malaysia such as MSM and Bumi Armada. they can make easily 100k to 500k for every share listing. some of them are more advanced… you dun see them anymore coz some are using internet to do all these transactions… the ones that you see are the group that doesnt know how to use internet banking.”

“they make thier living by applying shares and sell them on the first fay of the listing but they get away from IRD easily … how did they get so many bumi names…. they charter bus to go to long house and bring the natives to open banking accounts.”

“IPOs is a money printing machine… imagine, you dun even hv to work or do business, all you need to do is to get bumiputras to come to open a banking account and you may use thier name to apply for new shares.”

Wow, that is awsome! Never know people can make a living doing that too! I thank her for the information.

ATM Cash Deposit Machine should be an additional option for bank and finance companies customers to convenience them not to push customers away from counter. BUT, they all ask customers to go to the machines instead. They only entertain rich and premium customers at special counter!

I once witnessed a bank tea party at their banking hall, seeing them entertaining rich and important customers while the rest of the customers were transparent to them and not invited to attend the party. If they did it away from office and behind the rest of the customers no one will know BUT they did it during office hours!

Sibu Post Office Back Office And Registered Mail Collection Centre Moved

POS Malaysia

Since 31st July 2011, without any ‘warning’ the whole operation moved to Theng Kung Suk (SEDC Light Industrial area). It was said the location is next to Lanang Bus Repair Hub. From then on, any registered mail or parcel you have to travel all the way to collect. You still collect your letter box and CDT mail in old building.

According to them mails sorting will be done there and transferred sorted mails to old building to dispatch into respective mail box or CDT box. Front Office operation remain in old building and likely Poslaju will be in the same old building (shifted from Sungei Merah)

The logic of asking registered mail/parcels recipients to travel all the way to collect items is questionable in view of the distance. The new location is rented and next question is “Why rent a place so far away from town?”