Daily Archives: 29/06/2012

How Would Telekom Malaysia Service Me?

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sdsl

My office was using SDSL (Download 1.5 M and upload 1.5M)under 2-year special rate of RM432 contract. On seeing the expiry date drawing nearer each day I decided to opt for Office in a box option (4M download and 512 kps upload). Coincidentally, Telekom Malaysia conducting seminar at Hotel Kingwood and I was invited to attend the seminar.

During the seminar I informed one of the lady officer SDSL service was unstable and speed was no difference from normal ADSL. At the same time I indicated my interest in getting Office in a box (4M download) option.

Two days after the seminar, 3 Telekom Malaysia representative came to see me trying to solve my SDSL unstable problem. They suggested to me to opt for leased line which would cost me more than RM2,000 a month. I told them to their face based on the volume of business and their quality of service it won’t be cost effective to go for leased line and I had no confidence in their ‘best available features’. Again I confirmed with them of the sign up of the Office in a box (4M). But after that meeting in my office none of them turn up and no effort to officially sign me up for the package in next 2 weeks time!

Two weeks later I received the SDSL statement telling me now to pay RM616 instead of RM432 after 2 years promotion contract. I dialed 100 to complain about the new rate and they advised me to apply a new SDSL account for promotion rate of RM432 and cancel the existing one. I told the officer that I told their office that I would like to sign up for Office in a box but nothing was done. They promised to investigate and it turned up to be the lady supposed to sign me up was on leave. I called up my friend in Kuching and signed up with the agent there and Office in a box internet was tested and installed in mere 2 days. The performance so far not much difference from my previous SDSL 1.5M (Download and Upload)account. And I paid extra for poor quality service for 2 years.

Three days later the same Telekom Malaysia’s lady Sophia called and asked me why I signed up with agent and “How would she service me?” That was a very good question indeed.

Non Loan Base Business Generating Huge Profit For Financial Institutions?

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ATM Cards

When you want to make a photocopy of bank documents some bank might charge you RM1-RM2 per copy whereas you only need to pay RM0.05 – RM0.10 per copy at photocopying center. If you need to certify your bank documents for partial EPF withdrawal to settle your housing loan partially, some bank charge you RM30 – RM50 even if you produce your own documents for Bank officer to certify them.

Recent finding make me wonder what else they won’t charge their customers? For their ATM card they would either give you 3 free ATM transactions and thereafter they would charge you a fee per transaction; or they would charge you RM8 per year for unlimited transaction. Telco sim card is of similar quality and they only charge their customers RM5 during registration and thereafter no charges on sim card. This prompt me to wonder why Bank ATM card entitled bank to charge annual fee of RM8? May be the initial investment cost of hardware and software related to ATM machines is so high that they have to resort to this annual fee? Or just may be the cost of leased line from Telekom Malaysia took a bit bite on their annual income?

RM8 per year might looks small to some but when we assume each bank has about 500,000 saving accounts using ATM cards it will give RM2.5 million annual income to the Bank without any risk (unlike the risk in the case of loan and overdraft facilities). Perhaps Telekom Malaysia Bhd should lower their leased line cost so that banks could pass the saving to their customers and reduce or do away with the annual charge of RM8?